Payment / Process  / Conditions / Policy 

You can easily E-mail or call me. I will reply as soon as possible.

All sessions and consultations by appointment only.

And so does it work:

Contact for informations, questions, preliminary talk or

scheduling an appointment by/on phone, Internet, E-mail, or personally.  

1. Contact via E-mail or phone, for information or scheduling an
appointment: per E-mail or by phone you tell me your special concern,

and get informations as required.

 2. Followed by individual personal counselling/consultation,

by phone or skype, or E-mail consultation on our scheduled appointment
after payment has received and preperation for the chosen service,

that meets your needs.

Depending on service also anonymous, via Skype and E-mail,
Mon. - Sun. also late evening and on weekends.

Contact / Info / Scheduling

Details, description and fees about the offered services

you find under topics/categories of the navigation bar

or as brief summary listed in the full price list

All fees include preperations.

  Length/Durantion of session, depending on service, needs and booking.

Telephone Sessions

Online VoIP (Skype) Internet phone calls computer to computer are free without charging. You just need a headset with earphone and microphone for your computer and Skype installed. After your payment for your consultation is received and approved by me, you start Skype on our scheduled appointment and enter my Skype name you received by me, then the session of your choice (astrological counselling, psychological counseling, coaching) can begin.

To Germany I call you on your landline phone. Call-back without charging to your landline phone only.

Call-back outside Germany and abroad only to landline phone I will charge per daytime-tariff and all-inclusive phone-call service charge. I will charge as cheap as possible by using call-by-call numbers from list.

Sorry, no call-back on mobile / cell phones for longer phone calls. Except call-by-call numbers are available to your destination.

Anonymous and E-mail Sessions

Important for anonymous counseling and consultation by telephone, online-/Internet, E-mail counselling and coaching: In order that I/we will be able to acccess your payment, please add a short note on your bank transfer with your Email address or your used nickname is absolute required as "reason for payment/transfer".

Online psychological counselling and coaching via E-mail on Internet also anonymous: Per E-mail you tell me your concerns as much as comprehensive as possible. The problem respectivily the life situation you are currently in and what has burdened and strained you. Besides I need some more informations about individual and personal informations, to get an Idea / a picture of you. Amongst all your age, family status, children, occupation, actual job, if you live in a big city or small town, in a village surrounded by landscape etc. It is not necessary, to tell me your name or your residence. You may use a pseudonym, nick-name, when you want to stay anonymous. I just want to respond to you and call you by any name. With the first E-mail I check, if your concerns, your question fit to my scope of competence. If yes, you will receive an E-mail by me with an offer for further process, possibly with further questions. As soon as you received the E-mail, please do payment/transfer (due in advance). The account datas I will give you within the E-mail. The psychological Online-Counselling/ Consultation/Advice or Coaching via E-mail starts after due payment/fee has received. You will get then a corresponding E-mail by me. If no, and your concern does not fit to my scope of competence or meet your needs I will tell you this through E-mail and where appropriate offering you alternatives or possibly recommend you to someone. Those E-mails will be of course without charge.

On Astrological Counseling

Horoskope charts you will receive after personal consultation,

after phone counselling or E-mail consultation

sent via E-mail. All charts/graphics are included my charges.

Astrological counseling included printed horoskope-graphic/charts.

Astrological Counselling is optional. Recording on your request
for you to listen again after session is rendered.
(Recording is a charge free, additional offer. No requirements during
technical failure).

Cost for p & p (s & h) of the recorded astrological session/consultation  

to your destination: on request

Base of every Interpretation/reading is the natal birth Radix

When scheduling an appointment

I need:

- Date of Birth (Day, Month, Year)

- Place of Birth (Town /Country)

- Time of Birth (please exact to minute)

These datas you take from your birth certificate
  or ask your Birth Registry Office

Code of conduct, Ethics Policy & Informations of all services:

According the service you use the counselor, or coach/supervisor, or trainer guaranteed the client abolute decretion. Every informations, datas, conversations, everything discussed between the client and the counselor, or coach, or trainer is confidential, unless permission is given by the client to convey informations to a third party. There may be an exception to this if I considered that someone was at risk of serious harm. This would be explained at our first meeting.

For Psychological Counselling is to consider: The psychological counselling/ consultation or coaching is a counseling and no psychotherapy, no alternate medicine, no medical health treatment. The counselor, or coach/supervisor, or trainer does not provide therapy nor diagnosis in order to mental-, psychic-, or psychosomatic disorders or illnesses.

If I considered and get the impression that the client presents psychic or psychosomatic or mental symptoms and disorders, I will recommend to consult a medical specialist for treatment to the client and the counselling or service will be stopped. If the client is under alcohol or used drugs or the questions are based opon criminal delicts and the client has a criminal record, the client will get refused counselling or the service. The counselling or the service will get stopped, if the client makes religious, racist taunts, sexist insults and connotations.

The counsellor, or coach/supervisor, or trainer is not reliable - no liability - for succeed of the counseling or service as well as for possible negative consequences (inclu. direct or indirect consequential damages) will be excluded in either case of the counselling or service. The counselor, or coach/supervisor, or trainer is not responsible - no liability - for possible inaccuracy and missed informations and decisions of the client.

All my services I provide aren’t a further vocational training nor management or business-training or -coaching. All my provided services are defined by me for personal advancement and personality development only, astrological and psychological counseled and supervised by me, thus not tax deductible.

For personal reasons I refuse to work with economic companies, industry, nor do I provide management consulting (10. house). Nor sales trainings for products or services.

I prefer to work with individuals, couples, families, small groups (if indicated I also work with larger groups), as well as for private and public institutions, private and community groups, organizations e.g. universities, schools, classes, etc. (9. and 11. house). With anyone/everyone who is interested in personality development.

Counselling office/ Event Location / Venue

According to offer and agreement:

Telephone Counselling or by Internet, Online, E-mail.

Copyrights 

Documents, handouts, informations, articles, lent or available made papers/ documents, teaching aids etc. are not allowed to give away, be published, copied, duplicated or reproducted, without personal signed permission of the owner/authors and is copyrighted material and proprietary.

Payment / Process / Terms

Unless other arrangements have been made:

- Clients pay at the beginning of each session / consultation

- Institutions pay 50 % of fee in advance, rest is due after services are rendered

- Appointments / counselling by phone / or online: payment is due in advance

- Written astrological reports or E-mail counselling: payment is due in advance

Paypal is offered if you are outside Germany or abroad, or on vacation/ holiday

If you have a Bank Account in Europe or Germany it is highly welcome and recommended cause without fee for your transfer. Then you could transfer to my bank account or from Europe without extra fee with an Internat. Bank account number IBAN (BIC) you will receive by me after booking. If you pay from an International bank account, please tell your bank that I do not pay or accept any transaction fees or extra cost for transfer.

You can use Paypal for international transfer. Paypal charges a transfer standard fee depending on the amount  you send. (Paypal forms since February 15th 2007, modified Sept. 2008 for every received payment in Germany).

To keep my prices constant for anyone I must charge you the following fees if you want to use Paypal. Please add following % to you total amount when you use Paypal:

Source:: Paypal.de  25. Sept. 2008

Office Policy - Re-Scheduling - Cancelling an
Appointment / Consultation / Session / Event

Refund a Payment/Fee

Office Policy for late arriving:

If you arrive late your session / appointment will be shorter. If I do arrive late it will be extended to make up the time.

Policy for cancellation Psychological Consultations/Sessions and Astrology:

Re-scheduling/Re-arranging or cancelling an appointment you are unable to keep: 24 hours notice is required. For very special reasons let me know latest at least till midnight previous day in advance. Psychological Counselling: If you're going to inform me later, when you forget to cancel your appointment and you do not show up/arrive or I do not hear from you and you keep me waiting, I will charge you the regular full amount/fee for your missed session/consultation/ appointment. And for sessions payment already has been received in advance: obviously if you do not give adequate/enough notice, or you cancel less than the minimum cancellation notice required, the deposit will be retained. No refund then.

Canceling an appointment for Astrological Consultations inclu. astro-psychol. counselling/ coachings and consultations where Horoscopes take place I charge you minimum less 50% from the total amount of your regular session-fee for expenses for preparations. Except an Astrological Counselling on the specific issue seperately already did occur. For appointments payment already has been received in advance: the deposit will be less 50% from the total amount. For written Horoscope reports, analyses and E-mail consultations, no refund after payment is received.

Re-scheduling an appointment at a too short notice I charge you an expense of 25 Euro per person. Fees less than expense-amount will be charged less 50% of your regular session-fee.

If you did payment via Paypal: Note that payment via PP can cause additional standard fees. Refunds less PP standard fee and expenses.

Policy for Event cancellations

Lecturing/Speaking / Lessons / Seminars / Workshops:

If you cancel  9 weeks in advance, no cancellation fee will be charged. If you cancel 8 weeks in advance I charge 50% of the total amount of your regular fee as cancellation fee. Later cancellations or missed events/appointments, if you do not arrive, will be charged full. A substitute is possible and welcome: no cancellation-fee will be charged then. An alternate event date is possible: provided both parties agree to an alternate event date, no cancellation fee will be charged, unless no cancellation expense is due for rented rooms.

Refund if incomplete payment is received:

The service starts with complete received payment. Unless charged fees are open, incomplete, not full paid, or I have difficulties in determining what the payment relate to and the payment is unclaimed, and due payment has not been paid full within the time agreed upon, I will refund the service-fee less all my standard fees and appropriated compensation, mentioned above.

Disclaimer: It always can happen that appointments/ sessions/ coachings / supervisons/ trainings/ seminars / lessons/ must be canceled. No matter how well planned an event there are always uncontrollable circumstances that may arise and force cancellation, abandonment, postponement, interruption or relocation of the event (in whole or in part).

There is no claim to conduct any consultation/session/event affected by the inability of the Trainer/Coach/Supervisor/Counselor/Speaker/Teams/Performer to appear at consultation/session/event/counselling service/ due to illness/sickness. It must be canceled due a to small number of participants or force majeure (an act of god) natural catastrophe, such as fire, flood, eathquake, inclement weather, public transport or traffic failure, accident, failure to vacate the event venue. There is no claim discount or refund by cancellation in these cases for travel costs and expenses, accomodation or loss revenues associated with an event/service. Participants only will get their payed fee refunded unless you re-schedule or chose a new appointment.

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